Politique d’expédition

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a shipping email with your tracking number once it ships.

Delivery time
Most orders arrive within 5–7 business days after they ship. Delivery times are estimates and can occasionally be affected by carrier delays, weather or high-volume periods.

Shipping costs
Shipping costs, if any, are calculated and shown at checkout before you pay.

Tracking your order
You can follow your order at any time on our Track My Order page (aniely.com/pages/track-order) using your order number and email address. Tracking can take 2–3 business days to update after your shipping email arrives.

Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to correct it before the order ships. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Lost or delayed packages
If your tracking hasn't updated in 7 days, or your order shows as delivered but you haven't received it, contact us at support@aniely.com and we'll work with the carrier to resolve it, sending a replacement where appropriate.

Questions
Email support@aniely.com and we'll get back to you within 1–2 business days.